Take a moment to read the answers to these commonly asked questions about how to use this website

For the sake of convenience we have categorised them as:

 

 

Ebooks

Order Related

Can I place an order if I live outside of India?

Yes. You can order an ebook from anywhere in the world.

What are the shipping charges?

There are no shipping charges for purchasing an ebook.

Do I receive the ebook in my email ?

OR

Where can I download the purchased ebook from?

No, you don't receive ebooks on email and you don't need to download them. The ebooks automatically appear in the Jagadguru Kripalu Bhaktiyoga Tattvadarshan app after pressing refresh. Read Ebook Guide on how to download app.

Can I cancel my order after I have made it?

No. The onus is on you to choose whether you confirm your order or not correctly before doing so.

Can I exchange an ebook for another one?

No.

What is your privacy policy?

Please click on Privacy Policy.

 

Payment Related

What do I need to make a payment online?

There are various payment methods available for you based on your location. If you reside within India you can avail Net banking facilities or use  VISA, MASTERCARD or MAESTRO credit/debit cards of any bank. For outside India you must use your PayPal account to make purchases. PayPal supports all major credit or debit cards prevalent in your country. Kindly visit the PayPal website for more details and to create an account, if you don't have one.

Do you accept payments made through other means, such as cheque, electronic fund transfer (EFT) or ATM deposits?

Please refer to the above.

What currency will I use to pay for my ebook?

For purchases made within India pricing is in INR and for purchases made outside of India pricing is in USD.

I have tried placing an order, but it is not working.

Make sure that your payment credentials (credit/debit card, Net banking details, PayPal account details etc.) are active and valid, and that your bank has enabled it for online transactions.

 

Product Related

Does it cost anything to download the Kripalu Bhaktiyoga Tattvadarshan ebook reader app from Google Play or Apple App Store?

No. The app is free to download.

Can I use another ebook reader app to read your ebooks?

No. The Kripalu Bhaktiyoga Tattvadarshan ebook reader app for Android and iOS has been especially designed to read our ebooks and vice versa. Without the app, you will not be able to read your ebook.

Is there a limit to the quantity I can order?

You can order only one ebook at a time.

Is there any difference in the content of a publication available in both formats, i.e. book and ebook?

Ebook content is identical to the corresponding edition of the printed version.

How can I learn more about how to use your app and read your ebooks?

Simply click on Ebook Reader App User Guide for everything you need to know to enjoy your ebooks.

 

Website Navigation

How do I search and find an ebook?

You can use the search bar that appears at the top of every page. Simply type the title and click enter. Alternatively, click on the Ebook tab directly underneath it to see all the ebooks available.

 

Miscellaneous

How can I contact JKP Literature?

You can send us your questions, comments or feedback by clicking on Feedback or by email on rgs@jkpliterature.org.in and leaving your message in the space provided. If your query is specifically related to the ebook app, then you can email ebooksupport@jkpliterature.org.in 

Should I be concerned about security entering my credit/debit card details online?

Before entering your card details you are redirected to a secure online payment gateway powered by Axis Bank or PayPal. Your bank then authorises or rejects the transaction that determines whether your ebook will appear in your app. At no point does RGPS receive, view or store your account credentials. Please read Secured Shopping for more information.  

Will I be able to view my ebooks offline using the ebooker reader for iOS and Android?

Yes. The ebook is stored in your app and can be read offline anywhere and at any time.

Can I print or copy my ebook?

Our ebooks are copyrighted and also contain security settings that prevent printing or copying.

Can I read other ebooks using your app?

No.

What happens to my ebook when I buy a new device?

Your ebooks remain safely in your account. You will need to download our app into your new device. It is important to note that because your account can only by read from two devices, you may need to unregister your old device if it is your third one. If you forget to do this, then you will not be able to login to your account from your new device.

What are the benefits of ebooks?

They are instantly available worldwide, fully portable and because ebooks are so light, you can carry a whole library with you. They appear quickly in the app and the ebook reader app is free and easy to download

  

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Delivery Related

Are there places or items which make delivery time longer?

Once your order has been collected from Radha Govind Prachar Samagri (RGPS) by the courier, we will notify you via email. Customers can then track the status of their order by entering their tracking number on the courier's website. Customers are advised to take matters up with the courier should the length of time exceed what they consider reasonable.

Can I place on order if I live outside of India?

Due to circumstances beyond our control, we are currently unable to deliver books and magazines outside India. However, ebooks can be purchased and read from anywhere across the globe.

Can you arrange for the delivery of an item which is available at JKP centre bookshop, but not available online?

We can only arrange for deliveries of items ordered through the website.

What are your shipping charges?

RGPS uses an independent courier who sets the shipping charges based on where you live and the weight of your order. This is calculated automatically for you to see prior to proceeding to the checkout. Please read the Shipping Policy

What happens if I am out when the courier comes?

Couriers are not permitted to leave any item if you are not there to sign for it. The courier will attempt to contact you on the mobile phone number you entered on your Order Information Form to make alternative arrangements for the delivery.  If your package cannot be delivered, it will be returned to RGPS and we will endeavour to contact you. Should you want your package sent again, the courier will require payment of the shipping fee again. Customers are therefore advised to consider carefully what they enter as their Shipping Address on their Order Information Form.

What if only part of my order arrives or it arrives damaged?

Please refer to the Refund Policy

What is your Shipping Policy?

Please click on Shipping Policy

Where do you deliver?

Couriers deliver to all major cities in India.

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Order Related

Can I cancel my order or an item ordered?

Please refer to our Refund Policy and scroll down to read the Cancellation Policy

What is your Replacement Policy?

Please click on the Refund Policy

Can I exchange an item once I have placed my order?

Please refer to the Refund Policy

I want to return an item, how can I do that?

Please refer to the Refund Policy for details.

What is your Privacy Policy?

Please click on the Privacy Policy 

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Payment Related

What do I need to make a payment online?

There are various payment methods available for you based on your location.

If you reside within India you can avail Net banking facilities or use  VISA, MASTERCARD or MAESTRO credit/debit cards of any bank. Your issuing bank must have enabled your debit card for online transactions. If you are not sure, please check with your bank. The system will only accept valid and approved cards. 

For outside India you can purchase only ebooks and must use your PayPal account to make purchases. PayPal supports all major credit or debit cards prevalent in your country. Kindly visit the PayPal website for more details and to create an account, if you don't have one.

Do you accept payments made through other means, such as cash on delivery (COD), cheque, electronic fund transfers (EFT) or ATM deposits, etc.?

Please refer to the above.

After completing my order, when will the payment be deducted from my account?

If your order has been completed successfully, the system has validated your card details and the transaction has been processed. The total amount, including shipping charges (if any) will be blocked against your account/credit/debit card limit automatically.

I have tried placing an order, but it is not working.

If your credit or debit card has expired or your card details were entered incorrectly or your bank has not enabled your debit card for online transactions, then your order will not go through. Make sure you check all the above and enter your details carefully.   

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Product Related

Is there a limit to the quantity I can order?

No. However, if a quantity seems unusually large we may deem it necessary to verify the order for security reasons.

Is there any difference between the books and magazines sold through the website and those sold in any JKP centre bookshop in India?

All published works available on this website are available from any JKP centre bookshop within India.

What happens if a book or magazine I have ordered is out of stock?

If the item is out of stock you will see out of stock appearing on the selected book page just alongside the price. This will prevent you from adding it to your shopping cart. In the unlikely event a book or magazine goes out of stock after you have added it to your shopping cart and before you have checked out, a message will inform you at the time of checking out. You will be required to remove the out of stock item from your shopping cart before proceeding.

If your book or magazine goes out of stock after you have placed your order and after you received your order confirmation email, then we will do our utmost to source a copy of the out of stock item for you. If this is not possible we will inform you through email and invite you to make another selection of the same cost. If all alternatives are not to your satisfaction, then RGPS will cancel your order and refund you. 

  

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Website Navigation

How do I search and find a particular book or magazine?

You can use the search bar that appears on every page. Simply type the title of the book or magazine and press enter.

Why can't I find an item which I saw in a JKP centre bookshop on your website?

The item may be currently out of stock or no longer part of our online book and magazine catalogue.

 

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Miscellaneous

How can I contact JKP Literature?

You can send us your questions, comments or feedback by clicking on Feedback and leaving your message in the space provided. You can also send us an email: rgs@jkpliterature.org.in

Should I be concerned about security entering my credit/debit card details online?

Before you enter your card details you are redirected to a secure payment site. Your card issuing bank then authorises or rejects the transaction that determines whether Radha Govind Prachar Samagri (RGPS) can process your order. At no point does RGPS receive, view or store your card details. Please read Secured Shopping for more information.  

 

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RGPS advises all customers to read the policies and documents listed below under the headings Shop with Confidence and Services for You, including the Terms and Conditions, DisclaimerHow to Register and Login and How to Shop.